Call Center Solutions and Support

Lytnev Labs offers Call Center solutions based on IP technology - Asterisk, Genesys SIP Server, Cisco CUCM. We also offer support for troubleshooting existing Call Center installations.

• Solution based on Open Source project " Elastix" that includes following well integrated components:
  
  • CentOS (Linux flavor)
  • Asterisk
  • Apache WEB Server
  • WEB based SugarCRM
  • WEB based vTigerCRM
  • CallCenter module
    
    
• Solution based on Open Source products
  
  • ViciDial
  • osTicket
  • Asternic suite (FOP2, Call Center Stats, CDR Reports)
    
    
• Solution based on commercial products
  
  • Cisco CUCM alone
  • Cisco CUCM and Genesys suite of products
• Solutions based on Genesys suite of products
  • Genesys SIP Server for Voice
  • Genesys Interactions Server for Chat and Email
  • Genesys URS
  • Genesys Management Framework - TServers, SIP Server, Solution Control Server, Configuration Server, etc.
  • Genesys reporting - ICON, CCPulse
  • Genesys outbound solutions - OCS, CPD, etc.
  • see more for details

We support wide range of switches including IP switches:

• Avaya
• Asterisk
• Cisco CUCM
• Genesys SIP Server
• Nortel Symposium 1000
• NEC
• Rockwell/Spectrum
• Intecom